Refund policy

Refund Policy for MA Brooklyn Thai-ger

Effective Date: October 17, 2024

At MA Brooklyn Thai-ger, we strive to provide our customers with high-quality food and excellent service. We understand that sometimes issues may arise, and we are committed to resolving them promptly. This Refund Policy outlines the conditions and procedures for requesting refunds.

1. Refund Eligibility

We offer refunds in the following circumstances:

  • Incorrect Orders: If you receive the wrong items, we will refund the cost of the incorrect items or offer a replacement.

  • Spoiled or Unsatisfactory Food: If the quality of the food does not meet our standards (e.g., spoiled, cold on delivery), you may be eligible for a refund or replacement.

  • Failed Delivery: If your order was not delivered due to our error or a third-party delivery partner's failure.

Please note that refunds are not provided for:

  • Change of Mind: If you simply change your mind after placing an order.

  • Incorrect Customer Information: If incorrect delivery details were provided by the customer.

  • Late Pickup: For takeout orders not picked up on time, we cannot guarantee the freshness of the food, and refunds are not available.

2. Refund Process

To request a refund, please follow these steps:

  • Contact us via email at bell.ma747@gmail.com or by phone at (347) 384-2460 within 24 hours of receiving your order.

  • Provide your order number, proof of purchase, and a brief description of the issue (e.g., incorrect item, poor quality).

  • If applicable, we may ask for photos of the order in question to verify the issue.

3. Refund Methods

Refunds will be processed using the same payment method used at the time of purchase. Depending on your bank or payment provider, it may take 5-7 business days for the refund to appear in your account. If a replacement item is preferred, it will be arranged as soon as possible, subject to availability.

4. Exceptions

We do not provide refunds for:

  • Gift cards

  • Promotional items or meals purchased with a discount code

  • Services already rendered (e.g., event or catering fees after the event has taken place)

5. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

MA Brooklyn Thai-ger
747 Fulton St, Brooklyn, NY 11217
Phone: (347) 384-2460
Email: bell.ma747@gmail.com